FAQ

North House is a not-for-profit social service charity that offers a variety of supports related to housing and homelessness prevention to those in the North Durham community that are low-income and in-need. Please see our What We Do section to learn more about what we offer.
North House services the north Durham Region townships of Brock, Scugog, and Uxbridge.
No. We are not a shelter. If you are in need of a place to go immediately, call our office at 1-877-406-8723 and we will assist by making a call for you to find out if there is a bed available at a shelter closest to you.
No, in compliance with our policies, we are unable to transport clients in personal vehicles to ensure the safety of all.
No. Those needing housing supports that reside in the southern part of Durham Region (Oshawa, Whitby, Ajax, Pickering) must access services in their area. You can contact the John Howard Society at (905) 579-8482 for housing help in those areas.
Individuals currently residing outside of Durham Region must seek services within their community. Most programs in Durham Region require the individual be a resident for 90 days. If you are unable to find a housing support program in your area, feel free to give us a call at 1-877-406-8723 and we will help to connect you to an agency in your area.
Our office hours are from 9 a.m. to 4 p.m. Monday-Friday. Please note that our outreach workers are often out in the community with clients so it is recommended that you call ahead to ensure someone is available.
While we will not turn anyone away, it is best to call and make an appointment to ensure someone is available to meet with you. Our outreach staff are often meeting with clients either in the office or off-site and may not have time to see you on a walk-in basis.
You can contact our outreach staff via email or phone to schedule an appointment. Please visit our Contact Us page for our contact information.
Yes. Our services are free to low-income individuals and families.

Individuals accessing North House services must be deemed “low-income”.

Single: Up to $30,000 annual income
Family: Up to $40,000 annual income

You do not have to be a Canadian Citizen; however have to have legal status in Canada.
Outreach staff are required to have completed a diploma as a Social Service Worker, or a degree in Social Work. They must also be registered with the Ontario College of Social Workers and Social Service Workers.
North House receives annual funding from several different sources. We also rely on the generosity of our community to bridge-the-gap by donating or attending fundraisers.
No. We will service anyone who needs our help.
We do not currently have a waitlist for services. We do receive a high volume of calls and visits to our office and we will try our best to meet your needs in a timely manner.
We do our best to accommodate all situations. Please call our office and speak to an outreach worker and they will meet you in the community close to home if you lack a means of transportation. We can also accommodate home visits if you are immobile.
Our office is not accessible to wheelchairs/strollers. Our Outreach workers are happy to accommodate anyone who cannot access our office by meeting them in the community.
Yes! As a not-for-profit charitable organization, we rely on donations from the community to keep our doors open. We, as an agency, have fundraisers throughout the year to raise money that goes directly toward helping the residents of North Durham. We accept cash, credit card, or cheques payable to North House.
Yes. If you make a donation of twenty dollars or greater, you will receive an official tax receipt.
While we truly appreciate that community members want to donate to our clients, we have a small office with no storage space. Please call ahead to speak with an Outreach worker regarding your donation. If we are unable to store the items in-office, we will ensure they safely arrive to a local non-profit in the community!
We always appreciate volunteers! Volunteers are critical to the operation of our fundraising events. Our day-to-day office cannot support volunteers due to confidentiality and lack-of-space, but we are happy to accept help on event/fundraising days. Email info@northhouse.ca to find out how you can help.