North House is a not-for-profit social service charity that offers a variety of supports related to housing and homelessness prevention to those in the North Durham community that are low-income and in-need. Please see our What We Do section to learn more about what we offer.
North House services the north Durham Region townships of Brock, Scugog, and Uxbridge.
No. We are not a shelter. If you are in need of a place to go immediately, call our office at 1-877-406-8723 and we will assist by making a call for you to find out if there is a bed available at a shelter closest to you. You can also visit our emergency shelter page to see the contact information of the shelters in Durham Region.
No, in compliance with our policies, we are unable to transport clients in personal vehicles to ensure the safety of all.
No. North House provides service to north Durham only. Those needing housing supports that reside in the southern part of Durham Region (Bowmanville, Oshawa, Whitby, Ajax, Pickering, Brooklin) must access services in their area. If you live in Bowmanville, Oshawa, Whitby or Brooklin, please contact the John Howard Society at (905) 579-8482. If you live in Ajax or Pickering, please contact the Community Development Council Durham at (905) 686-2661.
Individuals currently residing outside of Durham Region must seek services within their community. Most programs in Durham Region require the individual be a resident for 90 days. If you are unable to find a housing support program in your area, feel free to give us a call at 1-877-406-8723 and we will help to connect you to an agency in your area.
Our office hours are from 9 a.m. to 5 p.m. Monday-Friday. Please note that our outreach workers are often out in the community with clients so it is recommended that you call ahead to ensure someone is available.
Due to the COVID-19 pandemic and Government restrictions, our office is closed to the public and walk-in services will not be available until further notice. Please contact an outreach staff via phone or email for housing support services. At this time, our services are only being provided electronically.
You can contact our outreach staff via email or phone to schedule an appointment. Please visit our Contact Us page for our contact information.
Yes. Our services are free to low-income individuals and families.
Individuals accessing North House services must meet the following annual income levels:
Single: Up to $30,000 annual income
Family: Up to $40,000 annual income
You do not have to be a Canadian Citizen; however you have to have legal status in Canada.
Front line staff are required to have completed a diploma as a Social Service Worker, or a degree in Social Work. They must also be registered with the Ontario College of Social Workers and Social Service Workers.
North House is proud to have a Housing First program for north Durham which offers intensive case management support to those experiencing chronic homelessness. If you are unsheltered (living rough, staying outside, sleeping in vehicle), staying in emergency housing (emergency shelter, shelter for those fleeing domestic violence), or are provisionally accommodated or staying in a place without security of tenancy (couch surfing, motel, substandard living conditions such as a trailer, abandoned building etc.) for more than 14 days and have a history of housing instability, please contact our outreach staff to be added to the By-Name List where you will be placed on a wait list for the Housing First program should you qualify. Housing First serves single individuals over the age of 24 and are serviced based on prioritized need.
North House receives annual funding from several different sources. We also rely on the generosity of our community to bridge-the-gap by donating or attending fundraisers.
While we try to service anyone who needs our help, typically we assist people age 24 and up.
We do not currently have a waitlist for services. We do receive a high volume of calls and visits to our office and we will try our best to meet your needs in a timely manner.
We do our best to accommodate all situations. Please call our office and speak to an outreach worker and they will meet you in the community close to home if you lack a means of transportation. We can also accommodate home visits if you are immobile.
Our office is not accessible to wheelchairs/strollers. Our Outreach workers are happy to accommodate anyone who cannot access our office by meeting them in the community.
Yes! As a not-for-profit charitable organization, we rely on donations from the community to keep our doors open. We, as an agency, have fundraisers throughout the year to raise money that goes directly toward helping the residents of North Durham.
We accept cash, credit card, or cheques payable to North House.
Yes. If you make a donation of twenty dollars or greater, you will receive an official tax receipt.
While we truly appreciate that community members want to donate to our clients, we are limited for storage space. Please contact our Office Coordinator regarding your donation. If we are unable to store the items in-office, we will ensure they safely arrive to a local non-profit in the community!
We always appreciate volunteers! Volunteers are critical to the operation of our fundraising events. Our day-to-day office cannot support volunteers due to confidentiality and lack-of-space, but we are happy to accept help on event/fundraising days. Email firstname.lastname@example.org to find out how you can help.
North House is actively working within the Provincial Government guidelines to ensure safety for all. At this time, our office is closed to the public, but staff continue to service the community on an electronic basis only. Please connect with outreach staff if you are unable to access technology.